Refund Policy

We understand that you may need to return or exchange your purchased jewelry in certain situations. Please note that we put in a lot of effort and time to ensure that your jewelry is crafted according to your specifications and is free of defects before it is dispatched. However, we offer a 100% money-back guarantee for defective or damaged products. Please note that you will be responsible for the shipping costs associated with the return or exchange. Once we receive the returned item, we will refund the total amount of your original purchase. Please include your name and order number on the returned parcel.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please navigate to the Contact Us section area.

Once your return is confirmed, kindly send the package back to us using a trackable shipping service. Please note that you will be responsible for covering the expenses associated with the return.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 days have passed since we approved your return, please get in touch with us through the contact section with your order number. This will help us identify your order and make the process smoother for you.